Each product includes information about its availability in the store:

• Out of stock – temporarily 0 items in stock; if you are very interested in this product, let us know by sending an email to: sklep@colibra.eu
• Limited stock – last pieces of the product, it's worth acting quickly!
• Medium quantity – we have at least a few items in stock
• High quantity – we have enough stock to handle many orders
• Available on order – we can specially order this product for you - contact us via email: sklep@colibra.eu
• Expected delivery – the product will be available soon
• Discontinued – the product is no longer available in our store

We will send information about the progress of your order to your email address. Additionally, by logging into your account, you will have access to all information about your current and completed orders: status, content, addresses provided, etc.

Delivery time = shipping time + delivery time
Shipping time depends on product availability and the chosen payment method, while delivery time depends on the chosen delivery method.

Depending on the quantity and weight of the products you order, the selected payment method, and your own preferences, you can choose one of the following delivery methods:

• courier company,
• Polish post (economy or priority delivery),
• personal pickup.

You will find out the total delivery cost after adding products to the cart and selecting your preferred delivery and payment method – the summary will show you the exact amount to pay. Depending on the selected payment method and delivery option, the shipping cost ranges from a few to a dozen PLN.

Depending on the order value, chosen delivery method, and your preferences, you can choose one of the following payment methods:

• bank transfer,
• electronic payment (online transfer).

Of course, you can pick up your order at our office, located at: Colibra Distribution, ul. Świerkowa 14, 05-800 Pruszków. Working hours of the point can be found in the Contact tab. No additional costs are incurred with personal pickup.

In many promotional campaigns, we offer our customers discount coupons. They take the form of codes that must be entered in the cart, in a designated field. This will recalculate the amount payable, taking into account the discount.
Please note that most discount codes have an expiration date. Once it expires, the discount code becomes inactive and will not grant a discount.

A wishlist is a place where you can add products you are considering purchasing. Only logged-in users have access to this feature.
If you are unsure whether to buy a product and you have an account in our store, log in and add the product to your wishlist. Products in the wishlist are saved for you. When you log in to the store next time, you will find all the products you saved in the wishlist. You can return to them at any time, move them to the cart, or remove them from the wishlist.

Yes, you can receive a VAT invoice for the products purchased in our store. To do this, when placing the order in the form with your details, select the "company" option and provide invoice details. Enter information about wanting a VAT invoice in the Comments ("Additional information" section). If the shipping address is different from the invoice details, select the "different shipping address" option in the form and provide the address to which the order should be sent.
The date of the VAT invoice is the shipping date of your order. It is not possible to change this date.

You can modify your orders only until their content is completed. Once sent to the specified address, modification is no longer possible. To make any changes to your order (change of address, add a product to the order, change the payment or delivery method), contact us as soon as possible – preferably by phone.

You can cancel your order only until its content is completed. Once sent to the specified address, cancellation is not possible. To cancel your order, contact us as soon as possible – preferably by phone.

By choosing courier delivery, you will receive a tracking number and a link to the website where you can track your shipment in real-time via email. This link is also visible for registered customers in the store, in the order details view, in the Shipment column.

Yes, the products available in our store have a one-year warranty. It is important to keep proof of purchase (receipt or invoice), as well as the original packaging until the warranty period expires. This is necessary to make a complaint.

Always check whether the package was damaged during transport before accepting it. If the package has visible external damage, we recommend refusing the delivery and then contacting us by phone.

Yes, within 14 days from the date of receiving the order, you can return a product purchased in the online store without giving a reason. However, such an item must not show any signs of use, must not be damaged or destroyed, and must be in its original packaging with all its contents.
Personalized products, such as engraved items, cannot be returned.